Privacy Policy

1. Introduction

CivicResourceNexus ("we," "our," or "us") is dedicated to preserving your privacy. This Privacy Policy outlines our methods for collecting, using, sharing, and safeguarding your information when you access our website civicresourcenexus.sbs or utilize our yacht charter services.

Your use of our services implies acceptance of the practices detailed in this document. Our policy adheres to privacy regulations, such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other notable Canadian privacy legislation.

2. Information We Collect

2.1 Personal Information

We gather personal details that you willingly provide when you:

• Reserve a yacht charter
• Reach out to us via our website or by telephone
• Sign up for our newsletter
• Complete forms on our website
• Participate in surveys or marketing events

Such information may involve:

• Name and communication details (email, telephone, address)
• Payment details (securely processed by external services)
• Preferences and specifics regarding the charter
• Contacts for emergencies
• Food preferences or health-related information (if provided)

2.2 Information Collected Automatically

Visiting our website leads to the automatic collection of certain data regarding your device and browsing habits:

• IP address and geolocation data
• Browser type and specific version
• Visited pages and duration of site engagement
• Originating web sources
• Information about the device (model, screen size, etc.)

2.3 Cookies and Tracking Technologies

Our use of cookies and analogous tracking technologies aims to elevate your user experience on our website. Functions they facilitate include:

• Recalling your site preferences
• Analyzing the use of our website to enhance performance
• Delivering content tailored to your interests
• Refining our service offerings

You have the ability to manage your cookie preferences through the settings in your web browser or via our cookie consent mechanism.

3. Utilization of Your Information

We employ the data we collect for several purposes:

• Provision of Services: To execute yacht charter services, manage reservations, and maintain communication with you regarding your bookings
• Client Assistance: To address your concerns and provide support when needed
• Transaction Handling: To conduct billing and payment transactions
• Maintenance of Safety and Security: To ensure the security of our operations and safeguard against deceptive practices
• Promotions: To send marketing communications and latest news, contingent upon your consent
• Enhancement of Website: To assess visitor behavior and upgrade our website's user interface
• Adherence to Legal Obligations: To comply with legal and regulatory requirements

4. Disclosure and Sharing of Information

Your personal information is not for sale, trade, nor rent to outside parties. Circumstances in which we may share your data include:

4.1 External Service Providers

We may partner with service providers we trust for support in payment processing, web hosting and upkeep, email distribution, website usage analytics, and customer support.

4.2 Compliance with Legal Requirements

Your data may be released if demanded by legal authority or to adhere to judicial rulings, as well as during emergencies, or to probe potential fraudulent or illicit deeds.

4.3 Corporate Transactions

Should a corporate merger, acquisition, or asset sale occur, your data could be part of the assets transferred.

5. Security of Data

Our security measures are designed to shield your personal data from unauthorized intrusion, alteration, exposure, or destruction, employing strategies like encryption, secure servers, restrictions on data access, consistent evaluations, and staff training.

Yet, it must be noted that no internet transmission or electronic storage method is fail-safe. We thus cannot warrant the absolute security of your information.

6. Retaining Data

The personal details we collect are retained only as long as needed to serve the purposes for which it was gathered, or as dictated by law. Routine retention durations are:

• Charter reservations: 7 years for tax/legal reasons
• Marketing Interaction: until you choose to opt-out or remove your data
• Analytical Data from Website: 26 months
• Customer Service Inquiries: 3 years following the last correspondence

7. Your Rights Regarding Data

You hold rights to access, rectify, erase (according to legislation), transfer, and withdraw consent from marketing communications, as well as manage cookies. To use these rights, contact us with the details provided below.

8. Third-Party Solutions

8.1 Google Analytics

Google Analytics is employed to scrutinize website usage. An opt-out is available through the Google Analytics Opt-out Browser Add-on.

8.2 Interaction with Social Networking Sites

Our website contains links to social media platforms that operate under their own privacy directives.

8.3 Payment Processing Services

Transactions are handled by third-party processors compliant with the PCI DSS standard.

9. Transnational Data Transfers

Your data might need to be transferred to and processed in a different country than Spain. We ensure that these cross-border data transfers comply with relevant privacy laws.

10. Privacy Provisions for Minors

Our service does not intentionally cater to children below the age of 13, and it is not our policy to gather their information knowingly. If you suspect a child has divulged their personal data to us, please reach out to us promptly.

11. Policy Updates

This Privacy Policy could be updated to reflect changes in our procedures or legal regulations. Alterations will be made known via our website, by emailing registered users, or through notices on our site. Continuing service use after the revision date indicates your consent.

12. Contact Data

Queries or concerns about this Privacy Policy or our data handling should be directed to us at:

13. Conformity with Google Ads User Consent Policy

Our practices are in line with the Google Ads user consent policies. Modifications to cookie and tracking preferences can be made any time via our cookie settings.